Shipping policy
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Processing Time Orders are typically processed within 1-2 business days (Monday-Friday, excluding UK bank holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Rates & Delivery Times
- UK Standard Delivery Royal mail (3-5 business days): free
- UK Express Delivery (1-2 business days): £9.95
- Free UK Delivery: On all standard delivery orders
Packaging As we sell glassware, all items are carefully packaged with protective materials to ensure they arrive safely. Each piece is individually wrapped and secured.
International Shipping We currently ship to [specify countries]. International delivery times vary by location (typically 7-14 business days). Customs duties and taxes may apply and are the responsibility of the customer.
Order Tracking Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
Damaged or Lost Items If your glassware arrives damaged or your order is lost in transit, please contact us within 48 hours at [adz9328@gmail.com] with photos of the damage. We'll arrange a replacement or refund.